"Hawke's Bay Property Management"
Contact The Property Management Team for professional, personal and proactive property management
FAQ'S
How do you screen potential tenants?
We carry out comprehensive checks, including thorough reference, background, credit and identification checks, to secure quality tenants for your investment.
How are maintenance requests handled?
Tenants can lodge requests online through a TAPI QR code, or online, these jobs are tracked online by our Maintenance manager, and they communicate between tenants, owners and contractors to arrange all maintenance. If anything is urgent, we are always available and have protocols in place for any urgent maintenance required.
How often are property inspections done?
Routine inspections are carried out every 13 weeks throughout the tenancy depending on your insurance requirements. Plus detailed entry and exit inspections are carried out for each property at the commencement and ending of a tenancy.
How do you determine the rental price for my property?
We use statistics along with our local knowledge including assessing the current market conditions, comparable rentals, and property features through a professional Market Appraisal.
What fees do you charge?
Our fees are transparent and outlined upfront, including management, letting, and any applicable service fees.
How are rent payments collected and processed?
Tenants pay rent direct to us and this is held securely in our trust account until owner payments which are made twice monthly. Our trust account is audited annually by an independent auditor.
What happens if a tenant doesn’t pay rent?
We follow a very strict and clear arrears process involving prompt communication, notices, and compliant action if required.
How often will I receive updates about my property?
We provide regular updates and immediate communication for any major issues, decisions, or changes.
Do you handle legal compliance and tenancy legislation?
Yes, we manage all lease documents, notices, safety requirements, and ensure your property complies with current legislation.
How long does it usually take to find a tenant?
Timeframes vary with market conditions, but with effective marketing and screening, most properties are filled promptly with very little down time in between.